From first survey to long-term optimisation, Ubiik’s engineers work alongside your team to make complex wireless deployments easier to deliver and operate.
Choose the support that fits your project today, from an individual specialist engagement to a continuous managed service.
Link design, availability statistics, imagery and recommendations in one clear outcome report.
Desktop feasibility, obstruction and performance studies using current clutter data.
Focused workshops to align architecture, security, interfaces and radio configuration.
Real-world assessment of obstructions and spectrum for a reliable radio-site appraisal.
On-road measurement of performance and interference across your intended deployment area.
Practical support managing licensing with your local regulatory authority.
A cabinet solution shaped around technical requirements and site conditions.
Tailored product training delivered online or with your team on-site.
Verification that systems, applications and selected Ubiik solutions work together.
Local assistance configuring a test environment with practical test plans.
Ensuring a seamless rollout of the network, a Ubiik project manager brings experience of large scale wireless telecommunications deployments plus provides a direct line to the various Ubiik internal resources (development, logistics, manufacturing, etc) for input and quick updates.
Field resource availability on the ground to perform or help customer staff with the commissioning of Ubiik radios and links, ensuring the solution is ready for production. This service includes support with radio configuration, link testing and troubleshooting and offers the benefit of hands-on training of customer staff to gain experience with the commissioning tasks.
Gain use of a dedicated Ubiik Support Engineer to help with the set up, roll out and management of a customer’s Ubiik FAN solution including tasks such as Configuration, Documentation, Troubleshooting and Performance Auditing.
After the Tier I Base Stations have been deployed (or at defined key milestones of the deployment) one of our team can drive test the network to validate the coverage provided by the RF Network Design. Data is analyzed and a final report provided outlining any recommendations including modifications at sites or any requirement for additional sites to fill coverage holes.
Ordering and supply of SIM cards followed by installation, commissioning and testing of SIM in base station and UE, ensuring correct operation.
Creation of deployment and maintenance-focused documentation, related to customer specific environments, processes, workflows and templates. This service ensures a common understanding and consistency of the Ubiik solution deployment. Check out our Services brochure below or contact us for more information.
Offering support 24/7/365 at the end of the phone or via our dedicated online customer portal, our team of Support Engineers are on hand to assist with troubleshooting, queries, issues and enhancement requests.
Joining your team in the field, our support engineer will troubleshoot and, where possible, resolve issues in addition to providing a report outlining findings and recommendations. Preventative maintenance tasks can also be carried out in line with customer procedures.
Ubiik offers a pre-defined warranty period and the option to upgrade to an extended warranty. Hardware can also be returned outside of the warranty period for repair on a time and materials basis.
If in-house resource to retune a duplexer is not available, our team can retune duplexers to a new frequency within the existing band, allowing the radio to be repurposed in the network.
Either during or following network deployment, one of our engineers can log into the customer network (remotely or on-site) to check network performance. A key aspect of Operations & Maintenance of a communications network, this service will provide you with recommendations for network optimization.
Monitoring network usage to determine available versus used capacity, this service is designed to provide full visibility of network utilization to assist with current operations in addition to future network planning.
If human resources are in hot demand in your organization, let our team take a load off yours with our Managed Services. Providing a turnkey, end-to-end solution to manage many aspects of your pLTE or MimoLink™ network, our Managed Services are designed to both optimize performance and make life easier for teams who are under pressure.
Our engineers bring product expertise and on-the-ground experience to the moments that matter from the first model to the final capacity review.